Returns

You can request a return within 3 days of confirmed delivery if any of the following applies:  

  • The wrong item was received
  • The item is not as it was described in the listing
  • The item has a defective not noted on the condition description
  • The item is not a bodysuit, accessories or in the beauty category

 Please email returns@shoprosejp.com with more information. Returns are processed in store credit only. 

Exchanges

Only shoes and clothes from the "On Trend" category are available to be exchanged for a different size than the size originally purchased within 3 days of confirmed delivery.